At Mntsher, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward return policy to ensure your peace of mind. Please read our return policy carefully and don’t hesitate to reach out to us at info@mntsher.com if you have any questions.

Returns Eligibility

To be eligible for a return, please make sure that:

  • The item is in its original condition, with all original packaging, accessories, and manuals.
  • The item has not been used, damaged, or altered in any way.
  • The return is requested within 30 days of the purchase date.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@mntsher.com with your order number and the reason for the return.
  2. Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item.
  3. Carefully package the item, including all original materials, and include the RA number on the outside of the package.
  4. Ship the item to the address provided by our customer support team.

Refunds

Once we receive your returned item and inspect it to ensure it meets our return eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to [X business days] for the refund to appear in your account.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received the wrong item or a defective product). In such cases, we will provide a prepaid return shipping label.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item on our website.

Contact Us

If you have any questions or need further assistance with the return process, please contact us at:

We are dedicated to providing excellent customer service and ensuring your satisfaction with your Mntsher purchase.